Refund and Returns Policy of 3AM STORE
At 3AM Store (3amstore.com), customer satisfaction is our top priority. We provide high-quality products, especially our 3D printed items, and ensure a smooth and trustworthy shopping experience.
This policy outlines the conditions under which returns, replacements, and refunds are accepted.
1. Return & Replacement Policy
If you receive a product that is:
- Damaged or defective
- Incorrect (wrong item delivered)
- Significantly different from the product description
👉 You may request a replacement within 3 days of receiving the product.
We will review your request and, if approved, provide a replacement product as quickly as possible.
2. Refund Policy
If a replacement is not possible (for example, product out of stock or discontinued), we will provide a full or partial refund based on the situation.
Refunds will be processed within 5–7 working days after approval.
3. Conditions for Returns
To be eligible for a return or replacement:
- The product must be unused and in its original condition
- Must include original packaging (if applicable)
- Proof of purchase (order ID / invoice) is required
- A clear photo or video of the issue must be provided
4. Non-Returnable Items
Due to the nature of our business, some items are non-returnable, including:
- Custom-made or personalized 3D printed products
- Items damaged due to misuse or improper handling
- Products returned after the allowed time period
5. 3D Printed Product Disclaimer
3D printed products may have minor layer lines or slight variations, which are normal and part of the manufacturing process. These are not considered defects.
6. Return Process
To request a return or replacement:
- Contact us via phone or email
- Provide your order details and issue description
- Share clear images or videos of the product
- Wait for approval and instructions
👉 Our support team will guide you through the process.
7. Shipping Costs
- If the issue is from our side (damaged / wrong product), we will cover the return shipping cost
- If the return is due to customer reasons, shipping costs may be applicable
8. Order Cancellation
- Orders can be canceled before shipment
- Once shipped, cancellation is not guaranteed
9. Contact Us
For any return, replacement, or refund request, please contact us:
📞 Phone: +880 1919-688416
📧 Email: 3amstore.com@gmail.com
📍 Address: 5th Floor, Shopno Bagica Khandar, Near Regional Passport Office, Bogura-5800, Bangladesh
3AM Store – Committed to Quality, Trust, and Customer Satisfaction.